NAO-UK- report-Delivering public services through markets and value for money-2012

Securing value for money when public services are delivered through markets requires clear oversight of several key areas and a set of associated skills to exercise that oversight effectively. This paper gives examples of how these areas have been addressed to date across different areas of service delivery.  Examples include both services that are purely user funded (such as energy and telecoms) and those where there is a high level of public funding (such as health and social care).